محلل اول لخدمة العملاء

الراتب غير محدد

العنوان الأردن- عمان

المسمى الوظيفى محلل اول لخدمة العملاء

التخصص

القسم وظائف خدمة العملاء

المستوى الوظيفى 3

طبيعة العمل دوام كامل

سنوات الخبرة 2

المؤهلات المطلوبة البكالوريوس

التقديرات المطلوبة

الدورات المطلوبة

اللغات المطلوبة

المهارات المطلوبة

الأهتمامات

Senior Customer Experience Analyst

Key Accountabilities :

  • Analyze and reports the results and driving initiatives from customer surveys and other forms of feedback that complement the customer experience objectives.
  • Identify pain points across the customer experience and work collaboratively across the business units to implement opportunities for improvement.
  • Use business analysis to provide insight to all relevant stakeholders to create and drive change to improve the customer experience.
  • Tracks and analyzes the progress of action plans. Identifies occurrences where improvements in the customer experience resulted.
  • Lead cross-functional projects to improve the customer experience.
  • Design, develop and implement End-to-End customer journey that best serves customer experience.
  • Act as a project manager/team member in the projects required by the different entities in the Group to optimize processes.

Education & Experience :

  • Bachelor Degree in Industrial Engineering, Business Administration or Computer Engineering.
  • 3 to 5 Years’ experience in customer care , customer experience , project management or Quality related posts.
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تاريخ النشر: 2023-05-21 08:52:46
تاريخ النشر: 2023-05-21 08:52:46