Sr. Supervisor, Claims

الراتب غير محدد

العنوان الأردن- عمان

المسمى الوظيفى علوم ماليه ومصرفيه

التخصص

القسم وظائف المالية

المستوى الوظيفى 3

طبيعة العمل دوام كامل

سنوات الخبرة 3

المؤهلات المطلوبة البكالوريوس

التقديرات المطلوبة

الدورات المطلوبة

اللغات المطلوبة

المهارات المطلوبة

الأهتمامات

The Supervisor of AR -Customer Claims is responsible for customer-centric, efficient and compliant commercial transactions for the Hikma Pharmaceuticals business within the Accounts Receivable Finance Department of the Hikma organization. This role will plan, organize, direct and manage customer claim activities ensuring the proper and timely processing of various types of customer claims. One primary responsibility of this role will be in the validation, processing and credit issuance of returns. Other types of customer claims that will be focused on include price protection credits, shelf stock adjustments and service level penalties. It is the responsibility of the person in this role to ensure the delivery of high quality service to direct customers, indirect customers and our sales force team that exceeds customer expectations and company standards. This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement.

 

 

Essential Duties And Responsibilities

 

 

Strategy and Planning:

 

 

Planning, organizing, and managing the Customer Claims function

Validation, processing and credit issuance of customer claims

Handling escalated customer issues

Metric reporting

Minimizing claim time resolution

 

 

Team Management

 

 

Working with, training and coaching team members

Monitoring and tracking individual and team performance against established productivity and quality metrics

Monitoring and managing team work queues, prioritizing, and effectively delegating tasks to members to ensure high standards and obligations are met

Organizing and participating in necessary meetings to discuss and resolve operational and technical issues

Responsible for encouraging and motivating team members with positive attitude and support

 

 

Internal Controls And Audits

 

 

Working within departmental and organizational compliance standards

Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards

Ensuring compliance with the organization’s policies and procedures

 

 

Qualifications

 

 

Exemplarily interpersonal and customer interaction skills

Strong written and verbal communication

Flexibility to work in a team setting or independently

Strong ability to organize, multi-task, prioritize, and manage time effectively

Accounting knowledge and experience

SAP or equivalent ERP experience preferred

Intermediate or Advanced MS Office user

 

 

Required

 

 

Education and/or Experience:

 

 

4-7 years’ experience in Accounts Receivable or Customer Operations

Bachelor’s degree in accounting, Finance, or similar field

 

تاريخ النشر: 2023-07-06 10:27:26
تاريخ النشر: 2023-07-06 10:27:26