الراتب غير محدد
العنوان الأردن- عمان
المسمى الوظيفى علوم ماليه ومصرفيه
التخصص
القسم وظائف المالية
المستوى الوظيفى 3
طبيعة العمل دوام كامل
سنوات الخبرة 3
المؤهلات المطلوبة
البكالوريوس
التقديرات المطلوبة
الدورات المطلوبة
اللغات المطلوبة
المهارات المطلوبة
الأهتمامات
The Supervisor of AR -Customer Claims is responsible for customer-centric, efficient and compliant commercial transactions for the Hikma Pharmaceuticals business within the Accounts Receivable Finance Department of the Hikma organization. This role will plan, organize, direct and manage customer claim activities ensuring the proper and timely processing of various types of customer claims. One primary responsibility of this role will be in the validation, processing and credit issuance of returns. Other types of customer claims that will be focused on include price protection credits, shelf stock adjustments and service level penalties. It is the responsibility of the person in this role to ensure the delivery of high quality service to direct customers, indirect customers and our sales force team that exceeds customer expectations and company standards. This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement.
Essential Duties And Responsibilities
Strategy and Planning:
Planning, organizing, and managing the Customer Claims function
Validation, processing and credit issuance of customer claims
Handling escalated customer issues
Metric reporting
Minimizing claim time resolution
Team Management
Working with, training and coaching team members
Monitoring and tracking individual and team performance against established productivity and quality metrics
Monitoring and managing team work queues, prioritizing, and effectively delegating tasks to members to ensure high standards and obligations are met
Organizing and participating in necessary meetings to discuss and resolve operational and technical issues
Responsible for encouraging and motivating team members with positive attitude and support
Internal Controls And Audits
Working within departmental and organizational compliance standards
Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
Ensuring compliance with the organization’s policies and procedures
Qualifications
Exemplarily interpersonal and customer interaction skills
Strong written and verbal communication
Flexibility to work in a team setting or independently
Strong ability to organize, multi-task, prioritize, and manage time effectively
Accounting knowledge and experience
SAP or equivalent ERP experience preferred
Intermediate or Advanced MS Office user
Required
Education and/or Experience:
4-7 years’ experience in Accounts Receivable or Customer Operations
Bachelor’s degree in accounting, Finance, or similar field